Widerrufsrecht

1. Return Window

We want you to be happy with every purchase. You may request a return within 30 days of the delivery date. Unfortunately, we cannot accept returns or issue refunds for requests made after this 30-day window.

2. Return Conditions

To be eligible for a return, items must be:

  • Unused, unwashed, and in resalable condition;
  • In the original packaging with all tags, accessories, and free gifts included;
  • Accompanied by the order number or proof of purchase.

For hygiene and safety reasons, the following are non-returnable: intimate apparel, earrings and similar personal-wear items, opened single-use products, and any item marked Final Sale.

3. Return Shipping Costs

Return shipping is the customer's responsibility. We recommend using a trackable shipping service and keeping your tracking number. We cannot issue a refund for packages lost or damaged in transit without proof of delivery. Original shipping charges are non-refundable.

4. 20% Restocking Fee

All approved returns are subject to a 20% restocking fee, calculated on the item price. This fee covers inspection, repackaging, and inventory handling, and is deducted directly from your refund.

How your refund is calculated:

Refund = Item price paid − (Item price paid × 20%) − Original shipping fee (if any)

Example: for an item paid at $100, a $20 restocking fee applies and you will receive a $80 refund.

The restocking fee is waived and return shipping is covered by us if the item is defective, damaged on arrival, incorrect, or materially not as described. Please contact us within 7 days of delivery with photo or video evidence.

5. How to Return

  1. Request — Email support@mataflick.com with the subject "Return Request + Order Number", stating the reason for return (attach photos for quality issues).
  2. Approval — We will reply within 1–2 business days and send you return authorization details.
  3. Ship it back — Send the item within 7 days of authorization and reply with the tracking number. Unauthorized returns will be refused.
  4. Inspection & refund — Once received and inspected (typically 3–5 business days), your refund will be processed as described above.

Return Address:

Unit 1, Building A, No. 1020, Chengdong Street, Yueqing, Wenzhou, Zhejiang Province, China Email: support@mataflick.com

6. Refund Processing Time

Refunds are issued to the original payment method. Once approved, we process the refund immediately; however, it may take 5–10 business days for the funds to appear, depending on your bank or payment provider. If you have not received your refund after 15 business days, please contact your bank or payment provider first, then reach out to us.

7. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style, please return the original item following the process above and place a new order.

8. Contact Us

Questions about this policy? We're here to help:

  • Email: support@mataflick.com
  • Response time: within 1–2 business days


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mataflick.com.